Fuhrparkmanagement Support

Get information on how to get support for Check&Drive, along with solutions for known problems, links to helpful documentation and tips and tricks on how to get the most from your software.

Fuhrpark ProblemlösungenSolutions for known problems

Assure that the path length to the database folder does not exceed 80 characters.
Open the main menu under 'Extra/License configuration' delete the record with your license key, post the changes and reenter your license key.
In some cases you must restart the application after re-applying the license key.
Cause may be a conflict with a previous installation of Check&Drive or moving the database to a different machine.
Imported vehicles must first be activated. You can activate vehicles via 'Edit/Activate vehicles...' from the main menu.
On the old PC:
  1. Do a backup of your database. This can be done under "Extra/Backup database......" in the main menu.
  2. In the directory "DB" of the backed up database delete the following files if exists: "Paradox.lck" und "Pdoxusrs.lck".
  3. In the directory "Net" of the backed up database delete all files. Note: the folder may be empty already.
On the new PC:
  1. Do a new complete installation of the software (including new database).
  2. IMPORTANT ! The version of the new installation must match the installed version on the old PC (e.g. old PC: V3.28, new PC: you must install V3.28 !)
  3. Start the program and select "Extra/Restore database..." from the main menu. Choose the directory of the previously saved database.
  4. If you get a license warning please delete the license under "Extra/License configuration" (-) and reenter the license key (+).
  5. Check the file "DB.ini" in your database folder. The entry "Home=" contained in that file must point to this "DB.ini". Please adjust accordingly if necessary.
  6. Restart the program and check if all is ok.